FAQ

Ordering

Delivery

Flower Care

Security & Privacy

How do I place my order?

Take your time to browse our site to find the product that best suits your needs. If you are unsure of what you would like to order, we are just a phone call away and our expert team is here to help you choose!

Once you’ve chosen your arrangement, click "Order Now".

The next step is to enter the recipient's name, phone number and the message you would like written on the card. Click "Next".

Then we need the recipient's address details and the delivery date. This is the most important part, so please make sure you give us as much info as possible and all the details that you have entered are correct. You can also tell our courier where to leave the flowers if no one is home.

Then we need your details – your name, email and phone contact is all we need from you.

Fill in the credit card details. If you don’t have a credit card, you can pay online with PayPal.

You'll then see a confirmation page with a four letter reference code. This code is unique to your order, write this down to keep as a reference. You will also receive a confirmation email. Please check the confirmation email to make sure all the details you entered are correct.

How do I know if you have the flowers in stock?

Here at Meg's Flowers, we have specifically designed all our floral arrangements according to popularity, availability and seasonality. This means that we can access and provide our beautiful designs on a day to day basis. If you would like to request a something specific that is not shown on our website, please call us and we will do the best we can to get our hands on the flowers you are after.

What happens if I want to deliver two or more arrangements to the same address, will I be charged more than once?

On our website, you may only order one flower arrangement at a time. If you would like to order multiple products you can certainly do this over the phone and you will only be charged once, so please give us a call.

When will my flowers arrive?

As long as you place your order before 2pm, we guarantee same day delivery by 5pm to a business and by 6pm to a home address Monday to Saturday. Our website will tell you if we can still deliver same day, if you are unsure please don’t hesitate to call us.

What happens if no one is home when my flowers are delivered?

On our website, there is a box for you to enter instructions in case no one is at home at the time of delivery. You are able to let us know if it is ok to leave the delivery at the front or back door. If it is not safe to leave the delivery, our driver will leave a calling card asking the recipient to contact us to arrange a suitable re-delivery time and / or location. Additional charges may apply, but we will contact you if this is the case.

How do I look after my flowers?

As you know, flowers are a perishable product so they need to be looked after carefully! Here at Meg’s Flowers, we are the experts on caring for flowers so you can call us any time if you have any questions. The first 24 hours are the most important! For bouquets, you will need to trim the stems approximately 2-3cm on an angle before placing them in water. For boxed arrangements, please ensure 1-2 cups of water are added to the arrangement every day. Make sure you keep the flowers in a cool place away from heaters, televisions, microwaves etc. Do not place your flowers near fruit as fruit releases a gas (ethylene) which causes flowers to age quicker, reducing their life span.

  1. Fill your favourite vase with fresh cold water and the correct amount of flower food.

  2. Cut around 3cm off the bottom of the stems at an angle, ideally with a sharp knife.

  3. Remove any leaves that sit below the water level.

   4. Top up the water regularly, and enjoy your fresh cut flowers.

Only the freshest flowers are used in our arrangements, which means that some buds may be closed on arrival especially in the colder seasons. This protects the flowers during transit and increases their longevity.

Are my details secure when ordering online?

Our website utilises 'state of the art' SSL or Secure Socket Layer technology to protect your transaction and credit card details. SSL is the industry standard for the transmission of credit card details. SSL technology provides 128 bit encryption of your order details which effectively scrambles all your data so that it cannot be read when it is being transmitted over the internet. We do not store your credit card details once the transaction has been completed.